Support
Help Centre
Find answers to common questions, or get in touch.
Ordering
How do I place an order?
Browse shops or search for a product, add items to your basket, and proceed to checkout. You can pay securely with any major card via Stripe.
Can I order from multiple shops at once?
Yes. Items from different shops are kept separate at checkout and each shop confirms and fulfils their own part of your order.
What is the minimum order amount?
Minimum order amounts are set by each individual shop and are shown clearly on the shop page. Many shops have no minimum.
Can I schedule delivery for a specific date?
Yes — at checkout you can choose a delivery date up to 7 days in advance and select a time slot, subject to the shop's availability.
Delivery
Is same-day delivery available?
Many shops offer same-day delivery for orders placed before their cut-off time (usually mid-morning). Look for the 'Same day' badge on products.
How much does delivery cost?
Delivery fees are set by each shop and vary by postcode. Many shops offer free delivery over a certain order value — this is shown on the shop page.
How do I track my order?
You'll receive a confirmation email with a link to your live order tracking page. You can also use the Track Order page and enter your order number.
What if my order is late or doesn't arrive?
Contact the shop directly first — their details are in your order confirmation. If you need further help, email [email protected] with your order number.
Returns & Refunds
Can I return flowers or cakes?
Because these are perishable items, returns are not accepted unless the item arrived damaged or incorrect. Contact us within 24 hours with a photo and we'll arrange a replacement or refund.
What if I receive the wrong item?
We're sorry about that. Please email [email protected] with your order number and a photo. We'll resolve it quickly.
How long do refunds take?
Refunds are processed within 5–10 business days back to your original payment method, once the shop has confirmed the issue.
Your Account
How do I change my password?
Log in and go to Account → Change Password. Enter your current password and then your new one.
How do I save a delivery address?
Go to Account → Addresses and add your address. Saved addresses can be selected quickly at checkout.
Can I delete my account?
Yes. Email [email protected] to request account deletion. We'll remove your data within 30 days in accordance with UK GDPR.
For Shop Owners
How do I list my shop on Loventa?
Visit hub.loventa.co.uk, register your account, and fill in your shop details. Our team reviews applications within 2 business days.
How does payment work for shops?
Shops receive payouts via Stripe Connect. Loventa charges a platform fee (shown in your shop dashboard); the rest is paid out to your Stripe account within 2 business days of order completion.
Can I set my own delivery zones and fees?
Yes. In your shop dashboard under Settings, you can define which postcode districts you deliver to and set the fee per zone.